Privacy

gbage Privacy Policy

Your privacy matters to gbage. This policy explains exactly what personal data gbage collects when you use the platform, how that data is used, who it may be shared with, and what rights you have over your own information.


Effective date: 1 January 2025

Language: English

Applies to: gbage.live and gbage App

Summary: gbage collects only the data needed to operate your account, process payments, and keep the platform secure. gbage does not sell your personal data to third parties. You have the right to access, correct, and delete your data at any time by contacting [email protected].

1 Introduction

gbage operates the online gaming platform available at gbage.live and through the gbage mobile app. When you use gbage — whether you are browsing the site, registering an account, making a deposit, or playing a game — certain personal data is collected and processed. This Privacy Policy explains what that data is, why it is collected, and how it is handled.

gbage takes privacy seriously. The platform is used by players across Bangladesh, and gbage is committed to handling personal data responsibly and transparently. This policy is written in plain language so that every gbage user can understand exactly what happens to their information.

By registering on gbage or continuing to use the platform after this policy has been updated, you confirm that you have read and understood how your data is processed. If you do not agree with any part of this policy, you should stop using gbage and contact support to close your account.

This Privacy Policy should be read alongside the gbage Terms and Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement between you and gbage.

2 Data We Collect

gbage collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third parties such as payment processors and identity verification providers. The categories of data collected are set out below.

Category Examples How Collected
Identity Data Full name, date of birth, government ID details Registration form, verification process
Contact Data Email address, phone number Registration form, account settings
Financial Data Payment method details, transaction history, deposit and withdrawal records Cashier section, payment processor
Technical Data IP address, device type, browser type, operating system, session data Automatically on platform access
Usage Data Games played, bet history, session duration, feature interactions Automatically during platform use
Communications Data Support chat transcripts, emails sent to gbage Support interactions
Verification Data Identity document images, selfie verification KYC verification process

gbage does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes — for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion.

3 How We Use Your Data

gbage uses the personal data it collects for specific, legitimate purposes. The data is not used for anything beyond what is described in this policy without your prior consent.

  • Account management: Your identity and contact data is used to create and maintain your gbage account, verify your identity, and communicate with you about your account.
  • Payment processing: Financial data is used to process deposits and withdrawals, detect fraudulent transactions, and comply with anti-money laundering requirements.
  • Game delivery: Usage data is used to deliver the games you play on gbage, record bet outcomes, and credit winnings to your account.
  • Platform security: Technical data is used to detect and prevent unauthorised access, fraud, and abuse of the gbage platform.
  • Responsible gaming: Usage and account data is used to monitor for signs of problem gambling and to apply responsible gaming tools where appropriate.
  • Customer support: Communications data is used to respond to your support queries and resolve account issues.
  • Legal compliance: Identity, financial, and usage data may be used to comply with applicable laws, regulations, and requests from regulatory or law enforcement bodies.
  • Platform improvement: Aggregated and anonymised usage data is used to understand how players use gbage and to improve the platform experience.

gbage does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have concerns about any decision made about your account, you can contact gbage support to request a manual review.

4 Legal Basis for Processing

gbage processes your personal data on the following legal grounds depending on the purpose of the processing:

  • Contract performance: Processing necessary to operate your gbage account, process transactions, and deliver the games and services you have signed up for.
  • Legal obligation: Processing required to comply with anti-money laundering laws, age verification requirements, and other applicable regulations.
  • Legitimate interests: Processing for fraud prevention, platform security, and improving the gbage service, where these interests are not overridden by your privacy rights.
  • Consent: Processing for marketing communications or optional features where you have given explicit consent. You may withdraw consent at any time by contacting support.

5 Data Sharing

gbage does not sell your personal data to any third party. Data may be shared with the following categories of recipients only where necessary and under appropriate data protection agreements:

  • Payment processors: To handle deposits and withdrawals on your gbage account. These providers receive only the financial data needed to complete the transaction.
  • Identity verification providers: To verify your age and identity as required by gbage's KYC process. Document images and identity data are shared with these providers under strict confidentiality terms.
  • Game content providers: Some games on gbage are provided by third-party game studios. These providers may receive anonymised session data to deliver and maintain their games on the platform.
  • Regulatory and law enforcement bodies: gbage may be required to share data with regulators, courts, or law enforcement agencies where required by applicable law or a valid legal order.
  • IT and infrastructure providers: Hosting, security, and technical support providers who process data on gbage's behalf under data processing agreements.

Important: Any third party that receives your data from gbage is contractually required to handle it securely and use it only for the specific purpose for which it was shared. gbage does not permit third parties to use your data for their own marketing or commercial purposes.

6 Cookies and Tracking

gbage uses cookies and similar tracking technologies on the gbage website and app. Cookies are small data files stored on your device that help gbage recognise you, maintain your session, and understand how the platform is being used.

The types of cookies used on gbage include:

  • Essential cookies: Required for the gbage platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
  • Functional cookies: Used to remember your preferences on gbage, such as language settings and display options.
  • Analytics cookies: Used to collect anonymised data about how players navigate and use gbage, helping the team identify areas for improvement.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using gbage, but some features may not work as intended. Note that essential cookies cannot be disabled as they are required for the platform to operate securely.

7 Data Retention

gbage retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and legitimate business needs. The general retention periods applied by gbage are as follows:

  • Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering record-keeping requirements.
  • Transaction records: Retained for a minimum of five years from the date of each transaction.
  • Support communications: Retained for three years from the date of the last communication.
  • Technical and usage data: Retained for up to two years from collection, after which it is anonymised or deleted.

When data is no longer required for any legitimate purpose, gbage securely deletes or anonymises it. If you request deletion of your data before the end of the applicable retention period, gbage will explain which data must be retained and why.

8 Data Security

gbage implements technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

  • Encryption of data in transit using TLS protocols across all gbage platform connections.
  • Encryption of sensitive data at rest, including payment details and identity documents.
  • Access controls that restrict internal access to personal data on a need-to-know basis.
  • Regular security assessments and monitoring of the gbage platform infrastructure.
  • Two-factor authentication options for gbage account holders.
  • Secure data centres with physical access controls for gbage's hosting infrastructure.

While gbage takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your data safe — use a strong, unique password for your gbage account and never share your login credentials with anyone.

In the event of a data breach that is likely to affect your rights or interests, gbage will notify you as required by applicable law and take immediate steps to contain and investigate the incident.

9 Your Rights

As a gbage user, you have the following rights in relation to your personal data. To exercise any of these rights, contact gbage at [email protected] with your account details and a clear description of your request.

Right to AccessRequest a copy of the personal data gbage holds about you.
Right to RectificationAsk gbage to correct any inaccurate or incomplete data on your account.
Right to ErasureRequest deletion of your personal data where there is no longer a legal basis for gbage to hold it.
Right to RestrictionAsk gbage to restrict processing of your data in certain circumstances while a dispute is resolved.
Right to PortabilityRequest your data in a structured, machine-readable format where technically feasible.
Right to ObjectObject to processing based on legitimate interests, including profiling for platform improvement.

gbage will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, and you will be informed of the extension and the reason for it. gbage will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.

10 Children's Privacy

gbage is strictly an 18+ platform. gbage does not knowingly collect personal data from anyone under the age of 18. If gbage becomes aware that a user under 18 has registered an account or provided personal data, that account will be suspended immediately and the data will be deleted as soon as legally permissible.

If you are a parent or guardian and believe that a minor has registered on gbage, please contact [email protected] immediately with the relevant account details. gbage will investigate and take appropriate action without delay.

11 Third-Party Services

The gbage platform integrates with third-party services including payment gateways, identity verification tools, and game content providers. Each of these third parties operates under their own privacy policies and data handling practices. gbage selects third-party partners carefully and requires them to meet appropriate data protection standards.

gbage is not responsible for the privacy practices of third-party services that operate independently of the gbage platform. If you have concerns about how a specific third-party provider handles your data, you should review their privacy policy directly.

The gbage platform does not contain links to external websites. All navigation on gbage stays within the gbage domain, so you will not be redirected to third-party sites through normal platform use.

12 Policy Updates

gbage may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data handling practices. When updates are made, the revised policy will be published on this page with an updated effective date.

For significant changes that materially affect how your data is used, gbage will notify registered users by email to the address on their account. It is your responsibility to keep your contact details up to date on gbage so that you receive these notifications.

Continued use of gbage after a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should stop using gbage and contact support to close your account and request deletion of your data.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how gbage handles your personal data, please get in touch with the gbage support team:

  • Email: [email protected]
  • Live chat: available from within your gbage account after login

For data rights requests, please include your registered email address and a clear description of your request. gbage will acknowledge your request within 5 business days and provide a full response within 30 days.

Data rights requests: When contacting gbage about your personal data, please use the subject line "Data Rights Request" so your message is directed to the right team promptly.

Your Privacy at a Glance

Six things gbage does to keep your personal data safe and your privacy respected on the platform.

We Never Sell Your Data

gbage does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information stays within the gbage ecosystem and is shared only where strictly necessary to operate your account.

End-to-End Encryption

All data transmitted between your device and the gbage platform is encrypted using TLS. Sensitive data stored on gbage servers — including payment details and identity documents — is encrypted at rest.

Strict Identity Verification

gbage verifies the identity of every account holder to protect against fraud and ensure the platform is used only by eligible adults. Your verification documents are handled securely and never shared beyond what is required.

You Control Your Data

gbage gives you clear rights over your personal data — access, correction, deletion, portability, and more. You can exercise any of these rights at any time by contacting the gbage support team at [email protected].

Clear Retention Limits

gbage keeps your data only for as long as it is needed. Once the retention period for a category of data has passed, it is securely deleted or anonymised. gbage does not hold onto data indefinitely.

Responsible Gaming Safeguards

gbage uses account and usage data to monitor for signs of problem gambling and apply protective measures where needed. This use of data is in your interest and is part of gbage's commitment to player welfare.

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Play on gbage with Confidence

Now that you know how gbage handles your data, create your account and start playing. Color Prediction, live casino, fishing games, virtual sports — all available 24/7 on mobile and desktop.